Technical Support
1. Accurately grasp and understand all technical requirements put forward by customers, ensuring no deviation from their needs.
2. Pay close attention to every technical detail when preparing samples, specifications, drawings and other related technical documents.
3. Conduct a comprehensive evaluation of each project, provide scientific and reasonable suggestions, and fully consider relevant laws, standards and cost control.
4. Offer professional configuration design, provide 2D and 3D drawings, protocol samples, develop injection molds and conduct reliability verification.
5. Provide BMS solution consultation, including hardware design, software programming, and protection functions (overcharge, overdischarge, overcurrent, short circuit, balance charge, SOC calculation, charging management, temperature detection, communication protocol, etc.) for single-cell, multi-series and multi-parallel battery packs.
6. Undergo repeated verification and practice from design input, sample development, trial production to mass production to fully meet customer requirements.
7. Conduct continuous tracking of product use and technical optimization to improve product performance and user experience.
8. Provide various necessary certifications (UL, CB, KC, PES, UN38.3, RoHS, etc.) to help products enter global markets smoothly.
9. Respond quickly and effectively to customer complaints, continuously optimize services and improve customer satisfaction.